Router Firewall
 

This is not an OS issue but given my experience with ME's regulars, I
thought this would be an appropriate place to obtain a resolution.

I have just returned from a 2 week vacation in Hilton Head. I travelled with
our laptop and had no trouble accessing the web or using Outlook while en
route. However once there, I could no longer send mail in Outlook, although
I could receive. The only other issue I had was that for some reason I could
not access a particular website (www.skygolf.com) in order to download
specific golf courses to my skycaddie GPS system. I initially thought that
the website was offline but after calling the support staff, it was
suggested that the problem was firewall related. It was not my firewall
software because I configured it to allow skygolf, so I am assuming it was
the router firewall.

The villa/condo we rented had broadband wireless internet. On one occasion I
was able to switch to another weaker wireless signal (offsite) that allowed
access to skygolf and also to send mail via Outlook but I could not find
that access again, which further reinforced the notion that the problem was
related to the hardware firewall. Thus the question is what are my options
if I should experience a similar problem in future travels? Is there a
workaround?

Thanks in advance.

Dan

Router Firewall
 

From: "Dapper Dan"

| This is not an OS issue but given my experience with ME's regulars, I
| thought this would be an appropriate place to obtain a resolution.

| I have just returned from a 2 week vacation in Hilton Head. I travelled with
| our laptop and had no trouble accessing the web or using Outlook while en
| route. However once there, I could no longer send mail in Outlook, although
| I could receive. The only other issue I had was that for some reason I could
| not access a particular website (www.skygolf.com) in order to download
| specific golf courses to my skycaddie GPS system. I initially thought that
| the website was offline but after calling the support staff, it was
| suggested that the problem was firewall related. It was not my firewall
| software because I configured it to allow skygolf, so I am assuming it was
| the router firewall.

| The villa/condo we rented had broadband wireless internet. On one occasion I
| was able to switch to another weaker wireless signal (offsite) that allowed
| access to skygolf and also to send mail via Outlook but I could not find
| that access again, which further reinforced the notion that the problem was
| related to the hardware firewall. Thus the question is what are my options
| if I should experience a similar problem in future travels? Is there a
| workaround?

| Thanks in advance.

| Dan


Skygolf may have been blocked by the Service Provider of the rental, a firewall or they
may have had a DNS problem.

As for Outlook not sending email, they may be blocking Port 25. Look to see if you can
use an alternate like TCP port 587 for SMTP.

You may want to get a Verizon or other Cellular Wireless card so you are not limited by a
third party who may do port blocking and/or filtering.


--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Router Firewall
 

Thanks for the quick response Dave.

With respect to Outlook, are you suggesting that in INTERNET EMAIL
SETTINGS/ADVANCED tab, that I change the Outgoing Server (SMTP) from 25 to
587? If so, I just tried it and received a message "Outlook is unable to
connect to your outgoing (SMTP) server."

Or was I supposed to change the setting elsewhere?

Dan
"David H. Lipman" wrote in message
...
From: "Dapper Dan"

| This is not an OS issue but given my experience with ME's regulars, I
| thought this would be an appropriate place to obtain a resolution.

| I have just returned from a 2 week vacation in Hilton Head. I travelled
with
| our laptop and had no trouble accessing the web or using Outlook while
en
| route. However once there, I could no longer send mail in Outlook,
although
| I could receive. The only other issue I had was that for some reason I
could
| not access a particular website (www.skygolf.com) in order to download
| specific golf courses to my skycaddie GPS system. I initially thought
that
| the website was offline but after calling the support staff, it was
| suggested that the problem was firewall related. It was not my firewall
| software because I configured it to allow skygolf, so I am assuming it
was
| the router firewall.

| The villa/condo we rented had broadband wireless internet. On one
occasion I
| was able to switch to another weaker wireless signal (offsite) that
allowed
| access to skygolf and also to send mail via Outlook but I could not find
| that access again, which further reinforced the notion that the problem
was
| related to the hardware firewall. Thus the question is what are my
options
| if I should experience a similar problem in future travels? Is there a
| workaround?

| Thanks in advance.

| Dan


Skygolf may have been blocked by the Service Provider of the rental, a
firewall or they
may have had a DNS problem.

As for Outlook not sending email, they may be blocking Port 25. Look to
see if you can
use an alternate like TCP port 587 for SMTP.

You may want to get a Verizon or other Cellular Wireless card so you are
not limited by a
third party who may do port blocking and/or filtering.


--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Router Firewall
 

From: "Dapper Dan"

| Thanks for the quick response Dave.

| With respect to Outlook, are you suggesting that in INTERNET EMAIL
| SETTINGS/ADVANCED tab, that I change the Outgoing Server (SMTP) from 25 to
| 587? If so, I just tried it and received a message "Outlook is unable to
| connect to your outgoing (SMTP) server."

| Or was I supposed to change the setting elsewhere?

| Dan

Right. That means that your Email Server can't use 587.
Verizon, and many others, are switching from port 25 to 587. However it looks like yours
is not one of them.

Contact you email provider and see if they use a port other that TCP port 25.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Router Firewall
 

Hilton Head is serviced by a local company called Hargray Communications.
They screw everything up including cable TV. Your brief hookup with Verizon
showed Hargray was blocking you.
--
I mastered Wordstar graphics!


"Dapper Dan" wrote:

This is not an OS issue but given my experience with ME's regulars, I
thought this would be an appropriate place to obtain a resolution.

I have just returned from a 2 week vacation in Hilton Head. I travelled with
our laptop and had no trouble accessing the web or using Outlook while en
route. However once there, I could no longer send mail in Outlook, although
I could receive. The only other issue I had was that for some reason I could
not access a particular website (www.skygolf.com) in order to download
specific golf courses to my skycaddie GPS system. I initially thought that
the website was offline but after calling the support staff, it was
suggested that the problem was firewall related. It was not my firewall
software because I configured it to allow skygolf, so I am assuming it was
the router firewall.

The villa/condo we rented had broadband wireless internet. On one occasion I
was able to switch to another weaker wireless signal (offsite) that allowed
access to skygolf and also to send mail via Outlook but I could not find
that access again, which further reinforced the notion that the problem was
related to the hardware firewall. Thus the question is what are my options
if I should experience a similar problem in future travels? Is there a
workaround?

Thanks in advance.

Dan

Router Firewall
 

I'm not understanding. To recap.....My internet service (and email) is with
a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and
connect to the internet with a rental condo's wireless connection. I can
receive my email via my Ontario cable company directly with Outlook even
though I am connecting with Hargray but I cannot send email directly because
Hargray's SMTP port is different from Cogeco's. Am I right so far?

So is it being suggested that the next time I visit someplace that won't
allow me to send email that I should try Verizon's SMTP port? Or if that
won't work, am I supposed to call the local cable company and ask what port
is used for sending even though my relationship is with a cable company back
home?

Sorry to be a bit thick on this but I would be grateful for a bit more
clarification.

Thanks

Dan


"Corday" wrote in message
...
Hilton Head is serviced by a local company called Hargray Communications.
They screw everything up including cable TV. Your brief hookup with
Verizon
showed Hargray was blocking you.
--
I mastered Wordstar graphics!


"Dapper Dan" wrote:

This is not an OS issue but given my experience with ME's regulars, I
thought this would be an appropriate place to obtain a resolution.

I have just returned from a 2 week vacation in Hilton Head. I travelled
with
our laptop and had no trouble accessing the web or using Outlook while en
route. However once there, I could no longer send mail in Outlook,
although
I could receive. The only other issue I had was that for some reason I
could
not access a particular website (www.skygolf.com) in order to download
specific golf courses to my skycaddie GPS system. I initially thought
that
the website was offline but after calling the support staff, it was
suggested that the problem was firewall related. It was not my firewall
software because I configured it to allow skygolf, so I am assuming it
was
the router firewall.

The villa/condo we rented had broadband wireless internet. On one
occasion I
was able to switch to another weaker wireless signal (offsite) that
allowed
access to skygolf and also to send mail via Outlook but I could not find
that access again, which further reinforced the notion that the problem
was
related to the hardware firewall. Thus the question is what are my
options
if I should experience a similar problem in future travels? Is there a
workaround?

Thanks in advance.

Dan

Router Firewall
 

OK, seeing as you are that close to me, do you want to come over and set
up my blasted router?? It has sat here for a year not hooked up.
Someone did give a name of a program that will help me do it and I did
download it. So, I guess I will give it a shot once again.

Gave my computer a good going over today for the Conficker/April 1st
alleged onslaught. Wanna bet it's another Y2K?? OTOH, I used to watch
just how fast real viruses moved across the world from the antivirus
news groups......it was quite fascinating. That is when I met up with
that "feisty redhead MVP", lol. Her office got hit in Oz.

Cheers from Brampton......Figgs

"Dapper Dan" wrote in message
...
I'm not understanding. To recap.....My internet service (and email)
is with a cable company (Cogeco) in Ontario, Canada. I travel to
Hilton Head and connect to the internet with a rental condo's wireless
connection. I can receive my email via my Ontario cable company
directly with Outlook even though I am connecting with Hargray but I
cannot send email directly because Hargray's SMTP port is different
from Cogeco's. Am I right so far?

So is it being suggested that the next time I visit someplace that
won't allow me to send email that I should try Verizon's SMTP port? Or
if that won't work, am I supposed to call the local cable company and
ask what port is used for sending even though my relationship is with
a cable company back home?

Sorry to be a bit thick on this but I would be grateful for a bit more
clarification.

Thanks

Dan


"Corday" wrote in message
...
Hilton Head is serviced by a local company called Hargray
Communications.
They screw everything up including cable TV. Your brief hookup with
Verizon
showed Hargray was blocking you.
--
I mastered Wordstar graphics!


"Dapper Dan" wrote:

This is not an OS issue but given my experience with ME's regulars,
I
thought this would be an appropriate place to obtain a resolution.

I have just returned from a 2 week vacation in Hilton Head. I
travelled with
our laptop and had no trouble accessing the web or using Outlook
while en
route. However once there, I could no longer send mail in Outlook,
although
I could receive. The only other issue I had was that for some reason
I could
not access a particular website (www.skygolf.com) in order to
download
specific golf courses to my skycaddie GPS system. I initially
thought that
the website was offline but after calling the support staff, it was
suggested that the problem was firewall related. It was not my
firewall
software because I configured it to allow skygolf, so I am assuming
it was
the router firewall.

The villa/condo we rented had broadband wireless internet. On one
occasion I
was able to switch to another weaker wireless signal (offsite) that
allowed
access to skygolf and also to send mail via Outlook but I could not
find
that access again, which further reinforced the notion that the
problem was
related to the hardware firewall. Thus the question is what are my
options
if I should experience a similar problem in future travels? Is there
a
workaround?

Thanks in advance.

Dan

Router Firewall
 

On Sun, 29 Mar 2009 20:18:13 -0400, Dapper Dan wrote:

I'm not understanding. To recap.....My internet service (and email) is with
a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and
connect to the internet with a rental condo's wireless connection. I can
receive my email via my Ontario cable company directly with Outlook even
though I am connecting with Hargray but I cannot send email directly because
Hargray's SMTP port is different from Cogeco's. Am I right so far?

So is it being suggested that the next time I visit someplace that won't
allow me to send email that I should try Verizon's SMTP port? Or if that
won't work, am I supposed to call the local cable company and ask what port
is used for sending even though my relationship is with a cable company back
home?

Sorry to be a bit thick on this but I would be grateful for a bit more
clarification.

If you are trying to send using Cogeco's SMTP message submission servers,
from a network provider other than Cogeco, there are two possible issues:

1.) Cogeco uses an "Access Control List", a database of their IP addresses,
and only allows inbound connection from IP addresses under their control.

2.) The network prover use are connecting through blocks outbound port 25
access to SMTP message submission servers other than their own.

You will need to contact Cogeco support to see how they permit access to
their SMTP message submission servers. If they don't provide alternate
access using either port 587 (RFC defined message submission port), or port
465 (/de facto/ standard for alternate access), you will not be able to work
around the problem by changing ports in your email client.

One possible work around is to set up a Gmail account to "send as" using
your regular email address. Gmail does allow access on both port 587 and
port 465. And they allow an account holder to use an email address different
from 'gmail.com', after a verification process.

--
Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

Router Firewall
 

Heather

Are you confusing me with Mart, Mike or Noel??? (VBG). Sorry but I know just
enough about computers to get myself into trouble.

If I recall, I downloaded and use Network Magic and it organized the
settings with the router for our 2 computers.

Hope things work out for you.

regards





"Heather" wrote in message
...
OK, seeing as you are that close to me, do you want to come over and set
up my blasted router?? It has sat here for a year not hooked up. Someone
did give a name of a program that will help me do it and I did download
it. So, I guess I will give it a shot once again.

Gave my computer a good going over today for the Conficker/April 1st
alleged onslaught. Wanna bet it's another Y2K?? OTOH, I used to watch
just how fast real viruses moved across the world from the antivirus news
groups......it was quite fascinating. That is when I met up with that
"feisty redhead MVP", lol. Her office got hit in Oz.

Cheers from Brampton......Figgs

"Dapper Dan" wrote in message
...
I'm not understanding. To recap.....My internet service (and email) is
with a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head
and connect to the internet with a rental condo's wireless connection. I
can receive my email via my Ontario cable company directly with Outlook
even though I am connecting with Hargray but I cannot send email directly
because Hargray's SMTP port is different from Cogeco's. Am I right so
far?

So is it being suggested that the next time I visit someplace that won't
allow me to send email that I should try Verizon's SMTP port? Or if that
won't work, am I supposed to call the local cable company and ask what
port is used for sending even though my relationship is with a cable
company back home?

Sorry to be a bit thick on this but I would be grateful for a bit more
clarification.

Thanks

Dan


"Corday" wrote in message
...
Hilton Head is serviced by a local company called Hargray
Communications.
They screw everything up including cable TV. Your brief hookup with
Verizon
showed Hargray was blocking you.
--
I mastered Wordstar graphics!


"Dapper Dan" wrote:

This is not an OS issue but given my experience with ME's regulars, I
thought this would be an appropriate place to obtain a resolution.

I have just returned from a 2 week vacation in Hilton Head. I travelled
with
our laptop and had no trouble accessing the web or using Outlook while
en
route. However once there, I could no longer send mail in Outlook,
although
I could receive. The only other issue I had was that for some reason I
could
not access a particular website (www.skygolf.com) in order to download
specific golf courses to my skycaddie GPS system. I initially thought
that
the website was offline but after calling the support staff, it was
suggested that the problem was firewall related. It was not my firewall
software because I configured it to allow skygolf, so I am assuming it
was
the router firewall.

The villa/condo we rented had broadband wireless internet. On one
occasion I
was able to switch to another weaker wireless signal (offsite) that
allowed
access to skygolf and also to send mail via Outlook but I could not
find
that access again, which further reinforced the notion that the problem
was
related to the hardware firewall. Thus the question is what are my
options
if I should experience a similar problem in future travels? Is there a
workaround?

Thanks in advance.

Dan

Router Firewall
 

Thanks Norm

I had called Cogeco and they wouldn't provide any help other than to
recommend that I use their webmail facility. In effect it allows me to
access my mail account from their website. However the problem is that it is
so slooooooow; it drives me nuts.

I'll look into that gmail work-around that you suggested. It sounds
promising. I have a Yahoo secondary account that is delivered to my Outlook.
I didn't think you could do the opposite, i.e. have my cogeco account
deliver to gmail. I'll look into it.

I thought this was a simple query given that most everyone these days
communicates electronically and I don't think that everyone who travels
abandons their regular mail service to a web based service. However I now
have a couple of recommendations to check out.

Thanks again.

Dan
"N. Miller" wrote in message
...
On Sun, 29 Mar 2009 20:18:13 -0400, Dapper Dan wrote:

I'm not understanding. To recap.....My internet service (and email) is
with
a cable company (Cogeco) in Ontario, Canada. I travel to Hilton Head and
connect to the internet with a rental condo's wireless connection. I can
receive my email via my Ontario cable company directly with Outlook even
though I am connecting with Hargray but I cannot send email directly
because
Hargray's SMTP port is different from Cogeco's. Am I right so far?

So is it being suggested that the next time I visit someplace that won't
allow me to send email that I should try Verizon's SMTP port? Or if that
won't work, am I supposed to call the local cable company and ask what
port
is used for sending even though my relationship is with a cable company
back
home?

Sorry to be a bit thick on this but I would be grateful for a bit more
clarification.

If you are trying to send using Cogeco's SMTP message submission servers,
from a network provider other than Cogeco, there are two possible issues:

1.) Cogeco uses an "Access Control List", a database of their IP
addresses,
and only allows inbound connection from IP addresses under their control.

2.) The network prover use are connecting through blocks outbound port 25
access to SMTP message submission servers other than their own.

You will need to contact Cogeco support to see how they permit access to
their SMTP message submission servers. If they don't provide alternate
access using either port 587 (RFC defined message submission port), or
port
465 (/de facto/ standard for alternate access), you will not be able to
work
around the problem by changing ports in your email client.

One possible work around is to set up a Gmail account to "send as" using
your regular email address. Gmail does allow access on both port 587 and
port 465. And they allow an account holder to use an email address
different
from 'gmail.com', after a verification process.

--
Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.