video card troubles - 2nd try
 

I tried posting this yesterday, but for some reason it didn't wind up in the
list of discussions. Hopefully, this time it will work.

I have a Dell Optiplex running Windows 98, and I recently installed Windows
in an attempt to get rid of extraneous programs that I couldn't seem to
delete. When I bought the computer, Dell offered a package deal that included
several already installed options, such as network and video cards, so I
didn't install these things from CDs, though I do have backup disks for them.

My main problem at the moment is that I cannot seem to get the computer to
install the proper driver for the video card. I have tried downloading an
Intel 810 from the Dell site, but the installation led me in circles, so that
every time I restarted my computer I was asked to install again, and the
display did not change from the basics, though the other options were
(tantalizingly) there.

Yesterday, I discovered that I had backup disks for the Intel 810, and I
tried to install this morning from the 9 (9!) of them. After the 9th disk, I
got the following error message:
A software error occured. Please report this to Technical Support: Couldn't
load DLL C:\WINDOWS\Temp\Intel810\Support\shpshftr.dll. Received error value
-1.
Then I tried to use the Advanced Settings under Control Panel\Display to
locate the new driver, and I thought I was getting somewhere, but the
computer came up with an error that a particular file could not be found on
"disk 1." I'm not thrilled about attempting to find this on each of the 9
disks.

Do you have any advice for me here? Should I attempt to remove whatever I
have installed and start from scratch? Would it be better to get the driver
from a download or from my backup disks?

And, on an unrelated note, what would you suggest I do for virus protection
for this old piece of junk?

Thank you for reading this long post!

video card troubles - 2nd try
 

What model Optiplex? Do you have a disk with a display adapter driver?

ETrust or AVG for AV.

--
Regards


Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo



"sorrywm" wrote in message
...
I tried posting this yesterday, but for some reason it didn't wind up in
the
list of discussions. Hopefully, this time it will work.

I have a Dell Optiplex running Windows 98, and I recently installed
Windows
in an attempt to get rid of extraneous programs that I couldn't seem to
delete. When I bought the computer, Dell offered a package deal that
included
several already installed options, such as network and video cards, so I
didn't install these things from CDs, though I do have backup disks for
them.

My main problem at the moment is that I cannot seem to get the computer to
install the proper driver for the video card. I have tried downloading an
Intel 810 from the Dell site, but the installation led me in circles, so
that
every time I restarted my computer I was asked to install again, and the
display did not change from the basics, though the other options were
(tantalizingly) there.

Yesterday, I discovered that I had backup disks for the Intel 810, and I
tried to install this morning from the 9 (9!) of them. After the 9th disk,
I
got the following error message:
A software error occured. Please report this to Technical Support:
Couldn't
load DLL C:\WINDOWS\Temp\Intel810\Support\shpshftr.dll. Received error
value
-1.
Then I tried to use the Advanced Settings under Control Panel\Display to
locate the new driver, and I thought I was getting somewhere, but the
computer came up with an error that a particular file could not be found
on
"disk 1." I'm not thrilled about attempting to find this on each of the 9
disks.

Do you have any advice for me here? Should I attempt to remove whatever I
have installed and start from scratch? Would it be better to get the
driver
from a download or from my backup disks?

And, on an unrelated note, what would you suggest I do for virus
protection
for this old piece of junk?

Thank you for reading this long post!