Windows ME Help Center Error
 

I received the floowing from Help & Support "The initialization of the Help
Center failed. Please report the following error number to Microsoft support
- 2147143679"

Windows ME Help Center Error
 

The error message you are seeing when attempting to open Help & Support is
probably the result of installing the recent KB911562 hotfix either via
Automatic Update or from the Windows Update site.

The following should fix the problem:
Download and install MDAC 2.8 SP1 from
http://download.microsoft.com/downlo...f/MDAC_TYP.EXE
Check whether you can now access Help & Support. You should hopefully now
be able to do this.
Now visit the Windows Update site download and install KB911562 again..
Don't worry the patch for MDAC 2.8 SP1 has none of the problems associated
with the patch for MDAC 2.8 which is I suspect the version you are running
at present.

Please post back and let us know how you got on.
--
Mike Maltby
MS-MVP Windows [2001-2006]



Jim N Jim wrote:

I received the floowing from Help & Support "The initialization of
the Help Center failed. Please report the following error number to
Microsoft support - 2147143679"

Windows ME Help Center Error
 

Tks Mike - Help & Support is running fine now - but - I can't create a
restore point

"Mike M" wrote:

The error message you are seeing when attempting to open Help & Support is
probably the result of installing the recent KB911562 hotfix either via
Automatic Update or from the Windows Update site.

The following should fix the problem:
Download and install MDAC 2.8 SP1 from
http://download.microsoft.com/downlo...f/MDAC_TYP.EXE
Check whether you can now access Help & Support. You should hopefully now
be able to do this.
Now visit the Windows Update site download and install KB911562 again..
Don't worry the patch for MDAC 2.8 SP1 has none of the problems associated
with the patch for MDAC 2.8 which is I suspect the version you are running
at present.

Please post back and let us know how you got on.
--
Mike Maltby
MS-MVP Windows [2001-2006]



Jim N Jim wrote:

I received the floowing from Help & Support "The initialization of
the Help Center failed. Please report the following error number to
Microsoft support - 2147143679"

Windows ME Help Center Error
 

Jim N wrote:

Tks Mike - Help & Support is running fine now - but - I can't
create a restore point

Jim,

There's no relationship between the two problems, or at least there
shouldn't be g. What is the exact error message you see when attempting
to create a system restore checkpoint? Knowing this should help in
finding the cause and therefore what to do to solve the problem.

One question if I may. Do you recall when you first installed the
KB911562 hotfix which is what probably broke Help & Restore. You can
check this by looking at your update history on the Windows Update site.
I really would appreciate this information if possible. Thanks.
--
Mike Maltby

Windows ME Help Center Error
 

I downloaded kb911562 0n 4-10-06 and for Restore I can neither create a
restore point and there are no other restore points to go back to.

"Mike M" wrote:

Jim N wrote:

Tks Mike - Help & Support is running fine now - but - I can't
create a restore point

Jim,

There's no relationship between the two problems, or at least there
shouldn't be g. What is the exact error message you see when attempting
to create a system restore checkpoint? Knowing this should help in
finding the cause and therefore what to do to solve the problem.

One question if I may. Do you recall when you first installed the
KB911562 hotfix which is what probably broke Help & Restore. You can
check this by looking at your update history on the Windows Update site.
I really would appreciate this information if possible. Thanks.
--
Mike Maltby

Windows ME Help Center Error
 

Jim,

Thanks for the information as to when you first downloaded the broken
version of KB911562.

You say you cannot create a checkpoint but without more information there
is little that I or anyone else can do to help you. What EXACTLY happens
and what do you see when attempting to create a system restore checkpoint?
Naturally if you are unable to make a checkpoint then its unlikely the
system can either so having no checkpoints doesn't really come as a
surprise. Do you have any idea as to when this problem might have
started?

In the absence of any information to work with my first suggestion is to
reset system restore as follows:
Control Panel | System | Performance | File System | Troubleshooting,
check "Disable System Restore", immediately reboot and then back to
Troubleshooting and uncheck "Disable System Restore" and once again
immediately reboot.

Now try creating a checkpoint. Any luck? If not how big is the \_RESTORE
folder on the C:\ drive? To fully see this folder in Windows Explorer you
will have to enable the viewing of all hidden files and folders. Do this
in Windows Explorer as follows: Tools | Folder Options | View and check
"Show hidden files and folders" and UNcheck "Hide protected system files".
Also how big are the ARCHIVE and TEMP sub-folders?
--
Mike Maltby



Jim N wrote:

I downloaded kb911562 0n 4-10-06 and for Restore I can neither
create a restore point and there are no other restore points to go
back to.

Windows ME Help Center Error
 

1. If I attempt to choose a restore point I receive the msg "There are
currently no restore points available" If I attempt to create a restore
point I receive the msg "System Restore is not able to create a restore
point."

2. I haven't used Restore for at least a year.

3. Disable and rebooted - reset and rebooted - no change.

4. Restore Folder on "C" is 960KB - I could not find the size of Archive &
TEMP subblolders.

"Mike M" wrote:

Jim,

Thanks for the information as to when you first downloaded the broken
version of KB911562.

You say you cannot create a checkpoint but without more information there
is little that I or anyone else can do to help you. What EXACTLY happens
and what do you see when attempting to create a system restore checkpoint?
Naturally if you are unable to make a checkpoint then its unlikely the
system can either so having no checkpoints doesn't really come as a
surprise. Do you have any idea as to when this problem might have
started?

In the absence of any information to work with my first suggestion is to
reset system restore as follows:
Control Panel | System | Performance | File System | Troubleshooting,
check "Disable System Restore", immediately reboot and then back to
Troubleshooting and uncheck "Disable System Restore" and once again
immediately reboot.

Now try creating a checkpoint. Any luck? If not how big is the \_RESTORE
folder on the C:\ drive? To fully see this folder in Windows Explorer you
will have to enable the viewing of all hidden files and folders. Do this
in Windows Explorer as follows: Tools | Folder Options | View and check
"Show hidden files and folders" and UNcheck "Hide protected system files".
Also how big are the ARCHIVE and TEMP sub-folders?
--
Mike Maltby



Jim N wrote:

I downloaded kb911562 0n 4-10-06 and for Restore I can neither
create a restore point and there are no other restore points to go
back to.

Windows ME Help Center Error
 

Jim N wrote:

1. If I attempt to choose a restore point I receive the msg "There
are currently no restore points available"

As I said that's not entirely surprising if you have no check points.

If I attempt to create a
restore point I receive the msg "System Restore is not able to create
a restore point."

Was that all? Nothing about needing to reboot first? Since resetting SR
hasn't helped, you might want to try the following which repairs certain
damage to the registry which can be one of the reasons for being unable to
create a checkpoint:

Run
SCANREG /FIX
from a command prompt such as Start | Run. Note that the system will
re-boot so don't have any applications open when doing this.

2. I haven't used Restore for at least a year.

So not much point in trying to establish what changes have been made to
the system since then. :-(

3. Disable and rebooted - reset and rebooted - no change.

There goes the simple fix!

4. Restore Folder on "C" is 960KB - I could not find the size of
Archive & TEMP subfolders.

I did explain how to do this using Windows Explorer. I have copied what
you need to do below. Knowing the sizes would be helpful.

To fully see this folder in
Windows Explorer you will have to enable the viewing of all hidden
files and folders. Do this in Windows Explorer as follows: Tools |
Folder Options | View and check "Show hidden files and folders" and
UNcheck "Hide protected system files".

Best of luck,
--
Mike Maltby

Windows ME Help Center Error
 

I ran SCANREG and it stated that there was an error in the registry and it
would fix it and restart. During restart rec'd msg "unable to initialize
anitvirus scanning engine database files" and continued w/restart. Went to
restore and was able to create a restore point. I may have found one of the
problems in the in 'C' There is a folder_ RESTORE and one _RESTO1. Each has
the same subfolders. RESTO1 subfolder ARCHIVE has 9 files and is 35.5MB &
TEMP has 4 files and is 128KB. In RESTORE ARCHIVE has 0 bytes and 0 files
and TEMP has 5 files and 192KB. At present I am able to create new restore
points only and unable to initialize antivirus program.
"Mike M" wrote:

Jim N wrote:

1. If I attempt to choose a restore point I receive the msg "There
are currently no restore points available"

As I said that's not entirely surprising if you have no check points.

If I attempt to create a
restore point I receive the msg "System Restore is not able to create
a restore point."

Was that all? Nothing about needing to reboot first? Since resetting SR
hasn't helped, you might want to try the following which repairs certain
damage to the registry which can be one of the reasons for being unable to
create a checkpoint:

Run
SCANREG /FIX
from a command prompt such as Start | Run. Note that the system will
re-boot so don't have any applications open when doing this.

2. I haven't used Restore for at least a year.

So not much point in trying to establish what changes have been made to
the system since then. :-(

3. Disable and rebooted - reset and rebooted - no change.

There goes the simple fix!

4. Restore Folder on "C" is 960KB - I could not find the size of
Archive & TEMP subfolders.

I did explain how to do this using Windows Explorer. I have copied what
you need to do below. Knowing the sizes would be helpful.

To fully see this folder in
Windows Explorer you will have to enable the viewing of all hidden
files and folders. Do this in Windows Explorer as follows: Tools |
Folder Options | View and check "Show hidden files and folders" and
UNcheck "Hide protected system files".

Best of luck,
--
Mike Maltby

Windows ME Help Center Error
 

let me guess..... Norton??
eg

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Jim N" wrote in message
...
I ran SCANREG and it stated that there was an error in the registry and it
would fix it and restart. During restart rec'd msg "unable to initialize
anitvirus scanning engine database files" and continued w/restart. Went
to
restore and was able to create a restore point. I may have found one of
the
problems in the in 'C' There is a folder_ RESTORE and one _RESTO1. Each
has
the same subfolders. RESTO1 subfolder ARCHIVE has 9 files and is 35.5MB &
TEMP has 4 files and is 128KB. In RESTORE ARCHIVE has 0 bytes and 0 files
and TEMP has 5 files and 192KB. At present I am able to create new restore
points only and unable to initialize antivirus program.
"Mike M" wrote:

Jim N wrote:

1. If I attempt to choose a restore point I receive the msg "There
are currently no restore points available"

As I said that's not entirely surprising if you have no check points.

If I attempt to create a
restore point I receive the msg "System Restore is not able to create
a restore point."

Was that all? Nothing about needing to reboot first? Since resetting SR
hasn't helped, you might want to try the following which repairs certain
damage to the registry which can be one of the reasons for being unable
to
create a checkpoint:

Run
SCANREG /FIX
from a command prompt such as Start | Run. Note that the system will
re-boot so don't have any applications open when doing this.

2. I haven't used Restore for at least a year.

So not much point in trying to establish what changes have been made to
the system since then. :-(

3. Disable and rebooted - reset and rebooted - no change.

There goes the simple fix!

4. Restore Folder on "C" is 960KB - I could not find the size of
Archive & TEMP subfolders.

I did explain how to do this using Windows Explorer. I have copied what
you need to do below. Knowing the sizes would be helpful.

To fully see this folder in
Windows Explorer you will have to enable the viewing of all hidden
files and folders. Do this in Windows Explorer as follows: Tools |
Folder Options | View and check "Show hidden files and folders" and
UNcheck "Hide protected system files".

Best of luck,
--
Mike Maltby