Blue screen when accessing Windows Explorer
 

I get 2 Blue Screens when I try to open Windows Explorer or access the CD-ROM
to update Microsoft Office. The first Blue Screen says: Error : OD : 0028 :
00000003 - so I click on Eter and the second Blue Screen says: Error : OD :
09B7 : 08A70E15. So I click on Enter and Windows comes back, BUT: the mouse
is gone and no programs can be accessed. When I CTRL-ALT-DEL it says that
Explorer is not responding, so I power off and then power back up. Any ideas?

The user uses AOL for internet access.
--
Pulaski Computer Medic

Blue screen when accessing Windows Explorer
 

See if anything here helps.
Joan

http://www.aumha.org/kberrmsg.htm

"ERROR: OE" or "ERROR: OD"
http://support.microsoft.com/default...b;en-us;308366

How to Troubleshoot Windows Protection Error Messages [Q149962]
http://support.microsoft.com?scid=kb;EN-US;Q149962

Here's a whole page on Windows Protection Errors, with a description, some
key general articles for approaching them, and many articles focusing on
specific situations: http://aumha.org/win4/kbewpe.htm

"How to Examine Detailed Error Messages in Windows Millennium Edition"
http://support.microsoft.com/default.aspx?scid=kb;[LN];264938





Pulaski Computer Medic wrote:
I get 2 Blue Screens when I try to open Windows Explorer or access the
CD-ROM to update Microsoft Office. The first Blue Screen says: Error
: OD : 0028 : 00000003 - so I click on Eter and the second Blue
Screen says: Error : OD : 09B7 : 08A70E15. So I click on Enter and
Windows comes back, BUT: the mouse is gone and no programs can be
accessed. When I CTRL-ALT-DEL it says that Explorer is not
responding, so I power off and then power back up. Any ideas?

The user uses AOL for internet access.

Blue screen when accessing Windows Explorer
 

Thank you Joan.
--
Pulaski Computer Medic


"Joan Archer" wrote:

See if anything here helps.
Joan

http://www.aumha.org/kberrmsg.htm

"ERROR: OE" or "ERROR: OD"
http://support.microsoft.com/default...b;en-us;308366

How to Troubleshoot Windows Protection Error Messages [Q149962]
http://support.microsoft.com?scid=kb;EN-US;Q149962

Here's a whole page on Windows Protection Errors, with a description, some
key general articles for approaching them, and many articles focusing on
specific situations: http://aumha.org/win4/kbewpe.htm

"How to Examine Detailed Error Messages in Windows Millennium Edition"
http://support.microsoft.com/default.aspx?scid=kb;[LN];264938





Pulaski Computer Medic wrote:
I get 2 Blue Screens when I try to open Windows Explorer or access the
CD-ROM to update Microsoft Office. The first Blue Screen says: Error
: OD : 0028 : 00000003 - so I click on Eter and the second Blue
Screen says: Error : OD : 09B7 : 08A70E15. So I click on Enter and
Windows comes back, BUT: the mouse is gone and no programs can be
accessed. When I CTRL-ALT-DEL it says that Explorer is not
responding, so I power off and then power back up. Any ideas?

The user uses AOL for internet access.