Verizon Hi-speed Install
 

My sister-in-law is running Win 98 SE. Just went to Verizon hi-speed.
Installed IE6 as required but on-line installation hangs on an initial
download of Verizon software it says is required for installation. Has
anyone experienced a similar problem?

Verizon Hi-speed Install
 

According to this page Verizon Hi Speed supports Win98/98SE.
http://www22.verizon.com/Residential...sOne/97725.htm

Has she fully updated Windows since installing IE6? Does she know about IE6
restrictions that include a small bar that slides down from the top
(yellowish) that may be prompting her to install an Active-X or other
download manager? Or about the pop-up blocker?

Verizon seems to have a quite decent Support section at their site. I think
if she simply took the time to read through some of those pages, she'd find
her answer. Verizon provides both Chat and Phone support. Perhaps they know
exactly why a Win98 system would balk when trying to install or start a
download manager (which I'm nearly certain is what's happening.)

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"Bob-Alamo, CA" wrote in message
...
My sister-in-law is running Win 98 SE. Just went to Verizon hi-speed.
Installed IE6 as required but on-line installation hangs on an initial
download of Verizon software it says is required for installation. Has
anyone experienced a similar problem?