"printer offline"
 

I have a Win98 computer that was printing to a networked (ethernet tcp/
ip) HP LaserJet 4si. The other day a user reported to me that the
computer would no longer print to the printer. Other computers (running
XP) can print to it without problems.

The Win98 computer reports the printer as "offline". I can ping the
printer's jetdirect IP. If I try to have windows bring the printer
online, it says it cannot do so. I tried removing the printer and
adding it again with the HP jetdirect setup program, but it does not
find the printer.

What should I do next?

Thanks!

"printer offline"
 

Are you getting an error message?
"Access Code" Error Message Printing to Networked Printer
http://support.microsoft.com/kb/260737/en-us


Note JetDirect is no longer supported by Hewlett-Packard. For more information
about new software solutions, visit the following Hewlett-Packard Web site:
http://www.hp.com/
Unable to Add HP JetAdmin Service
http://support.microsoft.com/kb/188201/en-us


HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows
Millennium Edition
http://support.microsoft.com/kb/128345/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

Chris wrote in message ...
I have a Win98 computer that was printing to a networked (ethernet tcp/
ip) HP LaserJet 4si. The other day a user reported to me that the
computer would no longer print to the printer. Other computers (running
XP) can print to it without problems.

The Win98 computer reports the printer as "offline". I can ping the
printer's jetdirect IP. If I try to have windows bring the printer
online, it says it cannot do so. I tried removing the printer and
adding it again with the HP jetdirect setup program, but it does not
find the printer.

What should I do next?

Thanks!