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-   -   Norton Internet Security problems (http://www.win98banter.com/showthread.php?t=23704)

Bart January 12th 05 08:05 PM

Norton Internet Security problems
 
A friend of mine installed Norton Internet Security on a Gateway over Norton
Antivirus 2004 and ended up not being able to start up MSIE and Outlook
Express. He has a million icons in the taskbar and as many programs running
in the background per Ctrl-Alt-Delete route. He was told that LiveReg and
LiveUpdate had to have been deleted first but now of course they cannot be
purged. Short of backing up data files and reformatting (he is an extreme
novice and I cannot and shouldn't get in the middle of that), is there a way
to recover? He does have GoBack but that doesn't resolve the previous
Norton files issue. Maybe deleting the files from DOS before Norton gets
loaded? Or maybe he and I should get loaded? My suggestion to him is to go
to a good computer shop with his install disks and have them reinstall the
whole shootin' match. Thanks for any help or advice.

Bart



Mike M January 12th 05 08:28 PM

Bart,

Check the Symantec site, I think, but cannot confirm, that they have a
tool there that is supposed to uninstall NIS.

See "Uninstalling and reinstalling Norton Internet Security or Norton
Personal Firewall 2004" -
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

For NIS2003 and earlier Symantec have the RnisUPG removal tool.
--
Mike Maltby MS-MVP



Bart wrote:

A friend of mine installed Norton Internet Security on a Gateway over
Norton Antivirus 2004 and ended up not being able to start up MSIE
and Outlook Express. He has a million icons in the taskbar and as
many programs running in the background per Ctrl-Alt-Delete route.
He was told that LiveReg and LiveUpdate had to have been deleted
first but now of course they cannot be purged. Short of backing up
data files and reformatting (he is an extreme novice and I cannot and
shouldn't get in the middle of that), is there a way to recover? He
does have GoBack but that doesn't resolve the previous Norton files
issue. Maybe deleting the files from DOS before Norton gets loaded?
Or maybe he and I should get loaded? My suggestion to him is to go
to a good computer shop with his install disks and have them
reinstall the whole shootin' match. Thanks for any help or advice.



Bart January 13th 05 12:27 AM

Mike,
Symantec's site does give a outline for removing NIS, but it's the NAV
LiveReg and LiveUpdate that is giving him fits. Since NAV is running in the
background, perhaps he needs to disable it in MSConfig first then try
deleting it. What do you think?

Bart


"Mike M" wrote in message
...
Bart,

Check the Symantec site, I think, but cannot confirm, that they have a
tool there that is supposed to uninstall NIS.

See "Uninstalling and reinstalling Norton Internet Security or Norton
Personal Firewall 2004" -

http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

For NIS2003 and earlier Symantec have the RnisUPG removal tool.
--
Mike Maltby MS-MVP



Bart wrote:

A friend of mine installed Norton Internet Security on a Gateway over
Norton Antivirus 2004 and ended up not being able to start up MSIE
and Outlook Express. He has a million icons in the taskbar and as
many programs running in the background per Ctrl-Alt-Delete route.
He was told that LiveReg and LiveUpdate had to have been deleted
first but now of course they cannot be purged. Short of backing up
data files and reformatting (he is an extreme novice and I cannot and
shouldn't get in the middle of that), is there a way to recover? He
does have GoBack but that doesn't resolve the previous Norton files
issue. Maybe deleting the files from DOS before Norton gets loaded?
Or maybe he and I should get loaded? My suggestion to him is to go
to a good computer shop with his install disks and have them
reinstall the whole shootin' match. Thanks for any help or advice.





Mike M January 13th 05 01:00 AM

Bart,

I'd boot to Safe Mode and uninstall from there. If that doesn't work then
yes I would disable in MSConfig | Startup, reboot back into Safe Mode and
try again.

Cheers,
--
Mike Maltby MS-MVP



Bart wrote:

Mike,
Symantec's site does give a outline for removing NIS, but it's the NAV
LiveReg and LiveUpdate that is giving him fits. Since NAV is running
in the background, perhaps he needs to disable it in MSConfig first
then try deleting it. What do you think?




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