Dial up networking
 

I can connect using my modem, but I'm getting nothing in IE, nor Outlook.
After talking with my ISP tech support, we found that the Dial Up Networking
is 0.00 MB in the Windows Setup in Add/Remove Programs. I unchecked the box
to uninstall, rebooted, reinstalled (re-checked), rebooted and it is still
not working. The tech support has seen this happen on ME machines before for
no apparent reason. She said the unchecking and rechecking of the install
does not usually work. She suggested taking it to a shop to get fixed.

Has anyone seen this happen? How can I fix? Why did it lose the dial up
networking?

Thanks in advance
Jason

Dial up networking
 

Jason,

Dial-Up Networking is quite correct when reporting as 0.0MB in Windows
Setup | Communications as no additional files are installed simply various
registry entries updated. Your problem probably has little or nothing to
do with DUN or your net connection but instead appears to be a problem
with your installation of Internet Explorer. Have you tried using system
restore to roll your system back to a checkpoint created before your
problems began? In addition what changes were made to your system around
the time this problem started?
--
Mike Maltby



jbly wrote:

I can connect using my modem, but I'm getting nothing in IE, nor
Outlook. After talking with my ISP tech support, we found that the
Dial Up Networking is 0.00 MB in the Windows Setup in Add/Remove
Programs. I unchecked the box to uninstall, rebooted, reinstalled
(re-checked), rebooted and it is still not working. The tech support
has seen this happen on ME machines before for no apparent reason.
She said the unchecking and rechecking of the install does not
usually work. She suggested taking it to a shop to get fixed.

Has anyone seen this happen? How can I fix? Why did it lose the dial
up networking?

Thanks in advance
Jason

Dial up networking
 

I have not tried system restore. I'm sure I can figure it out, but how do I
go about that?

I did just install Norton Internet Security and did a LiveUpdate. I don't
recall exactly, but I think that was when the problem began. I did try to
disable it, but it still was not finding the server. Even if the security
settings are blocking me, it shouldn't be blocking itself to LiveUpdate
again, which is now not working either. I guess I could try to uninstall
that, but I was trying to avoid that because the LiveUpdate takes me forever
to download the 21 MB. Tech Support ran through all the DNS numbers and what
not. Everything appears fine for the ISP settings. Thanks

Jason

"Mike M" wrote:

Jason,

Dial-Up Networking is quite correct when reporting as 0.0MB in Windows
Setup | Communications as no additional files are installed simply various
registry entries updated. Your problem probably has little or nothing to
do with DUN or your net connection but instead appears to be a problem
with your installation of Internet Explorer. Have you tried using system
restore to roll your system back to a checkpoint created before your
problems began? In addition what changes were made to your system around
the time this problem started?
--
Mike Maltby



jbly wrote:

I can connect using my modem, but I'm getting nothing in IE, nor
Outlook. After talking with my ISP tech support, we found that the
Dial Up Networking is 0.00 MB in the Windows Setup in Add/Remove
Programs. I unchecked the box to uninstall, rebooted, reinstalled
(re-checked), rebooted and it is still not working. The tech support
has seen this happen on ME machines before for no apparent reason.
She said the unchecking and rechecking of the install does not
usually work. She suggested taking it to a shop to get fixed.

Has anyone seen this happen? How can I fix? Why did it lose the dial
up networking?

Thanks in advance
Jason

Dial up networking
 

Don't bother with System Restore it is almost a dead certainty that your
problems are due to installing NIS. Have you configured NIS correctly so
as to allow IE to access the internet? Also, regrettably, Norton's flawed
software will probably have broken system restore.

May I be allowed to repeat that your problem is most unlikely to have
anything to do with Dial-Up Networking or your ISP and is local to your
PC.
--
Mike Maltby



jbly wrote:

I have not tried system restore. I'm sure I can figure it out, but
how do I go about that?

I did just install Norton Internet Security and did a LiveUpdate. I
don't recall exactly, but I think that was when the problem began. I
did try to disable it, but it still was not finding the server. Even
if the security settings are blocking me, it shouldn't be blocking
itself to LiveUpdate again, which is now not working either. I guess
I could try to uninstall that, but I was trying to avoid that because
the LiveUpdate takes me forever to download the 21 MB. Tech Support
ran through all the DNS numbers and what not. Everything appears fine
for the ISP settings. Thanks

Dial up networking
 

I will uninstall it tonight just to see what happens. I thought I disabled
it, maybe I didn't do it entirely. I don't know off the top of my head where
to configure it, but I'll play around to see if I can find it, otherwise,
I'll just uninstall to prove if that's the problem.

Thanks for your help. I'll post back tomorrow with results.
Jason

"Mike M" wrote:

Don't bother with System Restore it is almost a dead certainty that your
problems are due to installing NIS. Have you configured NIS correctly so
as to allow IE to access the internet? Also, regrettably, Norton's flawed
software will probably have broken system restore.

May I be allowed to repeat that your problem is most unlikely to have
anything to do with Dial-Up Networking or your ISP and is local to your
PC.
--
Mike Maltby



jbly wrote:

I have not tried system restore. I'm sure I can figure it out, but
how do I go about that?

I did just install Norton Internet Security and did a LiveUpdate. I
don't recall exactly, but I think that was when the problem began. I
did try to disable it, but it still was not finding the server. Even
if the security settings are blocking me, it shouldn't be blocking
itself to LiveUpdate again, which is now not working either. I guess
I could try to uninstall that, but I was trying to avoid that because
the LiveUpdate takes me forever to download the 21 MB. Tech Support
ran through all the DNS numbers and what not. Everything appears fine
for the ISP settings. Thanks

Dial up networking
 

Jason,

If uninstalling NIS doesn't fix the problem try downloading and run
LSPFix.exe as this should repair any possibly damaged entries in winsock.
LSPfix can be downloaded from http://www.cexx.org/lspfix.htm.

Best of luck,
--
Mike Maltby



jbly wrote:

I will uninstall it tonight just to see what happens. I thought I
disabled it, maybe I didn't do it entirely. I don't know off the top
of my head where to configure it, but I'll play around to see if I
can find it, otherwise, I'll just uninstall to prove if that's the
problem.

Thanks for your help. I'll post back tomorrow with results.

Dial up networking
 

Someone told me that if it doesn't work, then I would have to reload the OS.
Is that true?

"Mike M" wrote:

Jason,

If uninstalling NIS doesn't fix the problem try downloading and run
LSPFix.exe as this should repair any possibly damaged entries in winsock.
LSPfix can be downloaded from http://www.cexx.org/lspfix.htm.

Best of luck,
--
Mike Maltby



jbly wrote:

I will uninstall it tonight just to see what happens. I thought I
disabled it, maybe I didn't do it entirely. I don't know off the top
of my head where to configure it, but I'll play around to see if I
can find it, otherwise, I'll just uninstall to prove if that's the
problem.

Thanks for your help. I'll post back tomorrow with results.

Dial up networking
 

No.. Did you read my last post?
--
Mike Maltby



jbly wrote:

Someone told me that if it doesn't work, then I would have to reload
the OS. Is that true?

Dial up networking
 

Yes, I read the last post. I think he was talking about the Winsock repair
not fixing the problem, then I'd have to reinstall OS. I'm not sure. I was
just repeating what he said. I'll try it and see.

Jason

"Mike M" wrote:

No.. Did you read my last post?
--
Mike Maltby



jbly wrote:

Someone told me that if it doesn't work, then I would have to reload
the OS. Is that true?

Dial up networking
 

I misunderstood him. He read that if the Winsock fix does not work, then I
would probably have to reinstall OS. Sorry.

"Mike M" wrote:

No.. Did you read my last post?
--
Mike Maltby



jbly wrote:

Someone told me that if it doesn't work, then I would have to reload
the OS. Is that true?