Data recovery?
 

Why can't I access the data on my slave drive after reinstalling Windows ME
on the master drive?

--
Message posted via WindowsKB.com
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Data recovery?
 

You could start by telling us what it is you can do or see. For example
can you see the drives in Windows Explorer. If not can you see the drives
in the Device Manager? You say you reinstalled Win Me, what was the
previous operating system? Was that also Win Me or something else? If
not Win Me what was the OS?
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

Why can't I access the data on my slave drive after reinstalling
Windows ME on the master drive?

Data recovery?
 

I can not see the slave drive in Windows Explorer.
I can see the master drive in Explorer.
I can see both drives in the device manager.
Windows ME was the previous operating system.

Thanks,
Tim

Mike M wrote:
You could start by telling us what it is you can do or see. For example
can you see the drives in Windows Explorer. If not can you see the drives
in the Device Manager? You say you reinstalled Win Me, what was the
previous operating system? Was that also Win Me or something else? If
not Win Me what was the OS?
Why can't I access the data on my slave drive after reinstalling
Windows ME on the master drive?

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1

Data recovery?
 

OK, so you can see both drives in the Device Manager which is good. What
do the properties for each drive have to say? For example does one of
them have a yellow and white exclamation mark or red cross? What drive
letters do the Properties sheet for each drive tell you have been
allocated (You will find this on the Settings tab)? Have you perhaps
blocked access to drive letters beyond C using a tool such as TweakUI?

I asked about the previous operating system in case this had been for
example XP and the missing drive formatted to use the NTFS filing system
which is unreadable in Win Me without the use of third party drivers.
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

I can not see the slave drive in Windows Explorer.
I can see the master drive in Explorer.
I can see both drives in the device manager.
Windows ME was the previous operating system.

Data recovery?
 

I haven't blocked access to drive letters beyond C using a tool such as
TweakUI.

The master has drive letter C and the slave does not have a drive letter.

Also no yellow and white exclamation mark or red cross appear.

Thanks,
Tim

Mike M wrote:
OK, so you can see both drives in the Device Manager which is good. What
do the properties for each drive have to say? For example does one of
them have a yellow and white exclamation mark or red cross? What drive
letters do the Properties sheet for each drive tell you have been
allocated (You will find this on the Settings tab)? Have you perhaps
blocked access to drive letters beyond C using a tool such as TweakUI?

I asked about the previous operating system in case this had been for
example XP and the missing drive formatted to use the NTFS filing system
which is unreadable in Win Me without the use of third party drivers.
I can not see the slave drive in Windows Explorer.
I can see the master drive in Explorer.
I can see both drives in the device manager.
Windows ME was the previous operating system.

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1

Data recovery?
 

If a drive is present and correct in the Device Manager yet allocated no
drive letter this is normally indicative of one of the following:
Either the drive is not partitioned or formatted or that it is formatted
to use a filing system not recognised by Win Me such as the NTFS filing
system.
Was the drive previously used with a program such as GoBack as this
changes the file system flag so that partition(s) on the drive are only
accessible via GoBack.

Boot into Win Me and open a DOS window and run FDISK - alternatively boot
to DOS using a Win Me boot floppy and enter FDISK at the DOS prompt. When
prompted click Y for large disk support. Can FDISK see two drives (if yes
there is an option to change drive)? For each drive what does "Display
Partition Information" tell you. If FDISK sees your second drive how does
it say it is partitioned and what filing system does it say is in use on
each of those partitions?
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

I haven't blocked access to drive letters beyond C using a tool such
as TweakUI.

The master has drive letter C and the slave does not have a drive
letter.

Also no yellow and white exclamation mark or red cross appear.

Thanks,
Tim

Mike M wrote:
OK, so you can see both drives in the Device Manager which is good.
What do the properties for each drive have to say? For example does
one of them have a yellow and white exclamation mark or red cross?
What drive letters do the Properties sheet for each drive tell you
have been allocated (You will find this on the Settings tab)? Have
you perhaps blocked access to drive letters beyond C using a tool
such as TweakUI?

I asked about the previous operating system in case this had been for
example XP and the missing drive formatted to use the NTFS filing
system which is unreadable in Win Me without the use of third party
drivers.
I can not see the slave drive in Windows Explorer.
I can see the master drive in Explorer.
I can see both drives in the device manager.
Windows ME was the previous operating system.

Data recovery?
 

Because GoBack appears on a startup screen I assume that the GoBack program
was in use. Do I use GoBack to get at the files?

Fdisk can see both drives. I do not have the computer with me right now so I
can't be sure but I believe it says FAT32 if that's possible for a filling
system for both drives.

Thanks,
Tim

Mike M wrote:
If a drive is present and correct in the Device Manager yet allocated no
drive letter this is normally indicative of one of the following:
Either the drive is not partitioned or formatted or that it is formatted
to use a filing system not recognised by Win Me such as the NTFS filing
system.
Was the drive previously used with a program such as GoBack as this
changes the file system flag so that partition(s) on the drive are only
accessible via GoBack.

Boot into Win Me and open a DOS window and run FDISK - alternatively boot
to DOS using a Win Me boot floppy and enter FDISK at the DOS prompt. When
prompted click Y for large disk support. Can FDISK see two drives (if yes
there is an option to change drive)? For each drive what does "Display
Partition Information" tell you. If FDISK sees your second drive how does
it say it is partitioned and what filing system does it say is in use on
each of those partitions?
I haven't blocked access to drive letters beyond C using a tool such
as TweakUI.
[quoted text clipped - 23 lines]
I can see both drives in the device manager.
Windows ME was the previous operating system.

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1

Data recovery?
 

Tim,

Your problem is having GoBack spit installed. This changes the file
system type flag from 0B hex (FAT32) or just possibly 0c hex to 44 hex
and unless you are happy using a disk editor then you should follow
whatever instructions Symantec/GoBack provide to allow you to recover from
this situation. GoBack support can be accessed via
http://www.symantec.com/home_homeoff...port/index.jsp The GoBack
manual can be downloaded from
http://www.symantec.com/techsupp/hom...5/manuals.html
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

Because GoBack appears on a startup screen I assume that the GoBack
program was in use. Do I use GoBack to get at the files?

Fdisk can see both drives. I do not have the computer with me right
now so I can't be sure but I believe it says FAT32 if that's possible
for a filling system for both drives.

Data recovery?
 

checked my drives in Fdisk and the master Drive 1 has Partition -1 Status -A
Type -PRI DOS System -FAT32 and Usage 100%. The slave Drive 2 has
Partition -1 Status -A Type -Non-DOS System -blank and Usage 100%.

Does this help?

Thanks,
Tim

Mike M wrote:
If a drive is present and correct in the Device Manager yet allocated no
drive letter this is normally indicative of one of the following:
Either the drive is not partitioned or formatted or that it is formatted
to use a filing system not recognised by Win Me such as the NTFS filing
system.
Was the drive previously used with a program such as GoBack as this
changes the file system flag so that partition(s) on the drive are only
accessible via GoBack.

Boot into Win Me and open a DOS window and run FDISK - alternatively boot
to DOS using a Win Me boot floppy and enter FDISK at the DOS prompt. When
prompted click Y for large disk support. Can FDISK see two drives (if yes
there is an option to change drive)? For each drive what does "Display
Partition Information" tell you. If FDISK sees your second drive how does
it say it is partitioned and what filing system does it say is in use on
each of those partitions?
I haven't blocked access to drive letters beyond C using a tool such
as TweakUI.
[quoted text clipped - 23 lines]
I can see both drives in the device manager.
Windows ME was the previous operating system.

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1

Data recovery?
 

Does this help?

No, not at all since it adds nothing to your previous post where you
confirmed that GoBack was installed on the drive. I have already posted
you a link to the Symantec site where I am sure someone from Symantec will
be only too happy to help you solve the problem created by their software.
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

checked my drives in Fdisk and the master Drive 1 has Partition -1
Status -A Type -PRI DOS System -FAT32 and Usage 100%. The slave
Drive 2 has Partition -1 Status -A Type -Non-DOS System -blank and
Usage 100%.

Does this help?

Data recovery?
 

I checked out the Symantec site and can not figure out how to submit
questions into a discussion group. Can you help me out?

Thanks again.

Mike M wrote:
Does this help?

No, not at all since it adds nothing to your previous post where you
confirmed that GoBack was installed on the drive. I have already posted
you a link to the Symantec site where I am sure someone from Symantec will
be only too happy to help you solve the problem created by their software.
checked my drives in Fdisk and the master Drive 1 has Partition -1
Status -A Type -PRI DOS System -FAT32 and Usage 100%. The slave
Drive 2 has Partition -1 Status -A Type -Non-DOS System -blank and
Usage 100%.

Does this help?

--
Message posted via http://www.windowskb.com

Data recovery?
 

Tim O via WindowsKB.com u27552@uwe wrote:

I checked out the Symantec site and can not figure out how to submit
questions into a discussion group. Can you help me out?

No. Not unless you have a disk editor handy and know what you are doing
including the risks involved otherwise you need to approach Symantec.
--
Mike Maltby

Data recovery?
 

I found an executable on the Symantec site that solved my problem. I
downloaded and ran gb_prog.exe /u and I was able to get my data files.

Thanks again for all your help.

Best Regards,
Tim

Mike M wrote:
I checked out the Symantec site and can not figure out how to submit
questions into a discussion group. Can you help me out?

No. Not unless you have a disk editor handy and know what you are doing
including the risks involved otherwise you need to approach Symantec.

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1

Data recovery?
 

Well done Tim. Any chance that you could post the URL of the utility so
that in future I can help others with a similar problem?
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

I found an executable on the Symantec site that solved my problem. I
downloaded and ran gb_prog.exe /u and I was able to get my data files.

Thanks again for all your help.

Data recovery?
 

Congratulations on your persistence, Tim.
I wasn't entirely sure you would be able to do it, ... which shows how
little I know.

Now you may desire to rerun fdisk to see that the "slave" drive has the same
attributes as the primary, master drive.
IIRC, later versions of the orphaned Powerquest Partition Magic, ca. ver. 5
, would have permitted you to do the same changes.
--
Jack E. Martinelli Former MS MVP 2002-06 for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
------
"Tim O via WindowsKB.com" u27552@uwe wrote in message
news:69ebd4c352add@uwe...

I found an executable on the Symantec site that solved my problem. I
downloaded and ran gb_prog.exe /u and I was able to get my data files.

Thanks again for all your help.

Best Regards,
Tim

SNIP

Data recovery?
 

I would be glad to post the URL. Will you please let me know how to?

Mike M wrote:
Well done Tim. Any chance that you could post the URL of the utility so
that in future I can help others with a similar problem?
I found an executable on the Symantec site that solved my problem. I
downloaded and ran gb_prog.exe /u and I was able to get my data files.

Thanks again for all your help.

--
Message posted via http://www.windowskb.com

Data recovery?
 

Either copy or type it into your reply to this message. The link is only
a string of characters s so type it if short or copy and paste if long and
complex.
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

I would be glad to post the URL. Will you please let me know how to?

Data recovery?
 

Jack E Martinelli wrote:

Congratulations on your persistence, Tim.
I wasn't entirely sure you would be able to do it, ... which shows how
little I know.

Now you may desire to rerun fdisk to see that the "slave" drive has
the same attributes as the primary, master drive.
IIRC, later versions of the orphaned Powerquest Partition Magic, ca.
ver. 5

As would a file recovery program such as R-Studio (I used this myself to
recover 80GB of data for a friend just a couple of weeks ago after the
failure of their e-machine that was running GoBack) but that isn't free
and I rather thought that Symantec had a tool to do the job. I chose to
go the file recovery route rather than change the file system flag as I
wasn't certain whether GoBack did more than simply change the flag.
Subsequent experimentation told me that changing the flag, in that case
from 44H to 07H (it was a NTFS drive) was all that was needed.
--
Mike Maltby

Data recovery?
 

Very nicely done, Mike.
If only all such support incidents were so easily resolved!

--
Jack E. Martinelli Former MS MVP 2002-06 for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
------
"Mike M" wrote in message
...
Jack E Martinelli wrote:

Congratulations on your persistence, Tim.
I wasn't entirely sure you would be able to do it, ... which shows how
little I know.

Now you may desire to rerun fdisk to see that the "slave" drive has
the same attributes as the primary, master drive.
IIRC, later versions of the orphaned Powerquest Partition Magic, ca.
ver. 5

As would a file recovery program such as R-Studio (I used this myself to
recover 80GB of data for a friend just a couple of weeks ago after the
failure of their e-machine that was running GoBack) but that isn't free
and I rather thought that Symantec had a tool to do the job. I chose to
go the file recovery route rather than change the file system flag as I
wasn't certain whether GoBack did more than simply change the flag.
Subsequent experimentation told me that changing the flag, in that case
from 44H to 07H (it was a NTFS drive) was all that was needed.
--
Mike Maltby

Data recovery?
 

This looks applicable for casual users with this Go Back problem:

http://service1.symantec.com/support...058?Open&src=w

--
Jack E. Martinelli Former MS MVP 2002-06 for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
------
"Mike M" wrote in message
...
Either copy or type it into your reply to this message. The link is only
a string of characters s so type it if short or copy and paste if long and
complex.
--
Mike Maltby



Tim O via WindowsKB.com u27552@uwe wrote:

I would be glad to post the URL. Will you please let me know how to?

Data recovery?
 

I used
http://service1.symantec.com/support...03050811260700
and
http://service1.symantec.com/support...03050815342400
to resolve my problem.

Mike M wrote:
Either copy or type it into your reply to this message. The link is only
a string of characters s so type it if short or copy and paste if long and
complex.
I would be glad to post the URL. Will you please let me know how to?

--
Message posted via WindowsKB.com
http://www.windowskb.com/Uwe/Forums....neral/200611/1