Unable to download IE upgrade; unable to delete Temporary Internet Files
 

I have been unable to download an Internet Explorer 6 upgrade to a
Windows 98 SE Dell Dimension with IE 5. When I start the download, I
get this message:

"The Download location in formation is damaged. Please clear your
Internet Explorer browser cache and retry setup."

To jump quickly to the end of the story, I've tried everything to delete
Temporary Internet Files (TIF), but have been unable to do so.

Now, the details.

Naturally, the message doesn't tell me what the browser cache is, where
it is, or how to clear it. I figure it has something to do with the
Temporary Internet Files (TIF) folder. I looked up this error message
through google, could find no useful help on it. I tried "Delete Files"
in Tools, Internet Options but it hung. I tried deleting the TIF via
Disk Cleanup, but Disk Cleanup hung. So I went directly to the TIF
folder. It has 334 MB. Yet most of these seem to be in invisible
subfolders that I can't display even with "Show all files" set. The
visible part of TIF folder had 544 objects, all cookies. But the
properties for the TIF folder said there were 50,000 files in it. These
and their sub-folders are all invisible. I deleted all the files in the
visible folder. This had no effect on the 50,000 files and 334 MB that
were still there. Yet when I go back to Disk Cleanup, it shows 0.00 MB
in TIF.

So I've tried everything I can think of. Thanks for help.

Larry

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Here's something that might help. In my own Windows 98 computer (the
problem I've been discussing is on a friends' Windows 98 SE computer),
there is a Content IE5 subfolder in the TIF folder. That folder is
invisible in my friend's computer where the TIF folder has 334 MB.

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Boot the machine to DOS. At the DOS prompt type below and press enter =
after each line:
cd c:\windows
del c:\windows\temp\*.* (Note: Only do this one if you have not =
recently installed/uninstalled anything. Otherwise reboot at least once =
before doing this so the install/uninstall can finish if it placed =
anything in the temp folder.)
del c:\windows\tempor~1\*.*

Press ctrl+alt+del to reboot

The above presumes the temp and tif are in c:\windows. Change the path =
if elsewhere on the machine.

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Larry" wrote in message =
...
Here's something that might help. In my own Windows 98 computer (the
problem I've been discussing is on a friends' Windows 98 SE computer),
there is a Content IE5 subfolder in the TIF folder. That folder is
invisible in my friend's computer where the TIF folder has 334 MB.
=20
=20

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Hi Brian,

I just tried this for practice at the DOS prompt (not at the full DOS
restart), but I can't get a clear line to type on, as it's preceded by
C:\

After I type cd C:\windows and press enter that whole address is carried
to the next line with a "" after it. Will the command still work
regardless of that?

Thanks,
Larry




Brian A. wrote:
Boot the machine to DOS. At the DOS prompt type below and press enter
after each line:
cd c:\windows
del c:\windows\temp\*.* (Note: Only do this one if you have not
recently installed/uninstalled anything. Otherwise reboot at least
once before doing this so the install/uninstall can finish if it
placed anything in the temp folder.)
del c:\windows\tempor~1\*.*

Press ctrl+alt+del to reboot

The above presumes the temp and tif are in c:\windows. Change the
path if elsewhere on the machine.


"Larry" wrote in message
...
Here's something that might help. In my own Windows 98 computer
(the problem I've been discussing is on a friends' Windows 98 SE
computer), there is a Content IE5 subfolder in the TIF folder.
That folder is invisible in my friend's computer where the TIF
folder has 334 MB.

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Do not delete TIFs individually, as you may cause corruption. Here is
the way...

"Control Panel, Internet Options, Delete Files button, bolt Delete all
offline content, OK, OK"

That does a credible job, in IE6 anyway. Content.IE5 will retain
it's size, but is cleared or reset to emptiness. You still will see
Cookies in the main TIF folder, but all the weirdly named folders in
Content.IE5 will be gone.

These were your Temporary Internet Files, which, since V4, has an
involvement with Windows Update. It's main purpose is to hold
bits/pieces of sites you visit, to make it quicker to load next visit.
Also, it is a work area for OE6. Naturally, TIFs will grow back. It's
size is controllable by the slider & input box under the Settings
button.

If that fails to get them all, then...

Some Cookies bleed into TIFs, so... "START, Settings, Control Panel,
Internet Options, Delete Cookies button". (Note, some site specific
passwords/settings will be wiped, including NetZero's "Email on the
WEB".)

If you STILL have matter in TIFs or in Cookies after that, it is
possible you have a horrible corruption that can likely be cured with a
DOS delete...

Verify, in Windows, where these folders are located before proceeding.

(a) "START, Find, F/F".
(b) Enter "Cookies, Tempor~1, History" (no quotes) in "Named".
(c) Click the "Advanced" button, & use the dropdown to select
"Folder".
(d) Then click the "Find Now" button.
If it is not in "C:\Windows", adjust the Deltree's below. If you
have more than one of any, then perhaps stop & report back.
(c) "Control Panel, Internet Options, Settings button"
Where does it say Temporary Internet Files are located? Use that
path below, but substitute "Tempor~1" for "Temporary Internet Files".

(1) "START, Shut Down, Restart in MS-DOS Mode"

(2) SMARTDRV
This speeds up hard drive processing considerably in DOS--
considerably, & yet it may still seem slow if TIFs are incredibly huge!

(3) DELTREE C:\Windows\Cookies\ /y
These are your Cookies. They may hold settings & passwords, site
specific.

(4) DELTREE C:\Windows\Tempor~1\ /y
These are your Temporary Internet Files. A DOS delete does reset
Content.IE5 to 32 KB. It won't stay that small for long. However,
Cookies in the top TIF folder would survive this Deltree.

(5) DELTREE C:\Windows\History\ /y
This is a collection of the sites you have visited. It will begin
to grow again, depending upon "Days to keep..." at "Internet Options,
General tab".

(6) EXIT or Ctrl-Alt-Del to Windows

WARNING: DELTREE is a powerful command. It will wipe out the folder you
specify. DO NOT HIT ENTER too soon, or you will wipe out your system.
Get all the way to the end of those DELTREE lines.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Larry" wrote in message
...
|
|
| I have been unable to download an Internet Explorer 6 upgrade to a
| Windows 98 SE Dell Dimension with IE 5. When I start the download, I
| get this message:
|
| "The Download location in formation is damaged. Please clear your
| Internet Explorer browser cache and retry setup."
|
| To jump quickly to the end of the story, I've tried everything to
delete
| Temporary Internet Files (TIF), but have been unable to do so.
|
| Now, the details.
|
| Naturally, the message doesn't tell me what the browser cache is,
where
| it is, or how to clear it. I figure it has something to do with the
| Temporary Internet Files (TIF) folder. I looked up this error message
| through google, could find no useful help on it. I tried "Delete
Files"
| in Tools, Internet Options but it hung. I tried deleting the TIF via
| Disk Cleanup, but Disk Cleanup hung. So I went directly to the TIF
| folder. It has 334 MB. Yet most of these seem to be in invisible
| subfolders that I can't display even with "Show all files" set. The
| visible part of TIF folder had 544 objects, all cookies. But the
| properties for the TIF folder said there were 50,000 files in it.
These
| and their sub-folders are all invisible. I deleted all the files in
the
| visible folder. This had no effect on the 50,000 files and 334 MB
that
| were still there. Yet when I go back to Disk Cleanup, it shows 0.00
MB
| in TIF.
|
| So I've tried everything I can think of. Thanks for help.
|
| Larry
|
|

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

"Larry" wrote in message =
...
Hi Brian,
=20
I just tried this for practice at the DOS prompt (not at the full DOS
restart), but I can't get a clear line to type on, as it's preceded by
C:\
=20
After I type cd C:\windows and press enter that whole address is =
carried
to the next line with a "" after it. Will the command still work
regardless of that?

Yes.



--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

See http://inetexplorer.mvps.org/answers_8.htm#deltree
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/...y/spyware.mspx

Larry wrote:
I have been unable to download an Internet Explorer 6 upgrade to a
Windows 98 SE Dell Dimension with IE 5. When I start the download, I
get this message:

"The Download location in formation is damaged. Please clear your
Internet Explorer browser cache and retry setup."

To jump quickly to the end of the story, I've tried everything to delete
Temporary Internet Files (TIF), but have been unable to do so.

Now, the details.

Naturally, the message doesn't tell me what the browser cache is, where
it is, or how to clear it. I figure it has something to do with the
Temporary Internet Files (TIF) folder. I looked up this error message
through google, could find no useful help on it. I tried "Delete Files"
in Tools, Internet Options but it hung. I tried deleting the TIF via
Disk Cleanup, but Disk Cleanup hung. So I went directly to the TIF
folder. It has 334 MB. Yet most of these seem to be in invisible
subfolders that I can't display even with "Show all files" set. The
visible part of TIF folder had 544 objects, all cookies. But the
properties for the TIF folder said there were 50,000 files in it. These
and their sub-folders are all invisible. I deleted all the files in the
visible folder. This had no effect on the 50,000 files and 334 MB that
were still there. Yet when I go back to Disk Cleanup, it shows 0.00 MB
in TIF.

So I've tried everything I can think of. Thanks for help.

Larry

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

No success so far.

First I tried what PCR told me for the TIF, I typed smartdrv at the dos
prompt, pressed enter, then typed DelTree C:\Windows\Tempor~1\ /y ,
pressed Enter, and nothing happened.

(However, now that I'm typing that, I realize that I did not leave a
space between the backslash and the forward slash, and maybe that was
the problem.)

Then I tried what Brian told me. I typed

del c:\windows\tempor~1\*.* and pressed enter

I got a message that said did I want to delete all files in the
directory. I said Yes, and then I got a message that said: "File not
found."

Note: it said "file" not "files" which I thought was odd. Remember
that there are 50,000 files totalling 334 MB in that folder. I was
using the right address.

There seems to be some kind of extreme corruption in that folder.

Larry

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Have you rebooted to Windows to see if it was there and empty or not?

--=20
Brian A.

Jack of all trades, Master of none.
One can never truly be a master as there is always more to learn.


"Larry" wrote in message =
...
=20
=20
No success so far.
=20
First I tried what PCR told me for the TIF, I typed smartdrv at the =
dos
prompt, pressed enter, then typed DelTree C:\Windows\Tempor~1\ /y ,
pressed Enter, and nothing happened.
=20
(However, now that I'm typing that, I realize that I did not leave a
space between the backslash and the forward slash, and maybe that was
the problem.)
=20
Then I tried what Brian told me. I typed
=20
del c:\windows\tempor~1\*.* and pressed enter
=20
I got a message that said did I want to delete all files in the
directory. I said Yes, and then I got a message that said: "File not
found."
=20
Note: it said "file" not "files" which I thought was odd. Remember
that there are 50,000 files totalling 334 MB in that folder. I was
using the right address.
=20
There seems to be some kind of extreme corruption in that folder.
=20
Larry
=20
=20

Unable to download IE upgrade; unable to delete Temporary Internet Files
 

Are there still "50,000 files totaling 334 MB in that folder"? Then what
are the results of the preliminary investigative measures in my post?
Where should the TIF's be? Where are they?


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Larry" wrote in message
...
|
|
| No success so far.
|
| First I tried what PCR told me for the TIF, I typed smartdrv at the
dos
| prompt, pressed enter, then typed DelTree C:\Windows\Tempor~1\ /y ,
| pressed Enter, and nothing happened.
|
| (However, now that I'm typing that, I realize that I did not leave a
| space between the backslash and the forward slash, and maybe that was
| the problem.)
|
| Then I tried what Brian told me. I typed
|
| del c:\windows\tempor~1\*.* and pressed enter
|
| I got a message that said did I want to delete all files in the
| directory. I said Yes, and then I got a message that said: "File not
| found."
|
| Note: it said "file" not "files" which I thought was odd. Remember
| that there are 50,000 files totalling 334 MB in that folder. I was
| using the right address.
|
| There seems to be some kind of extreme corruption in that folder.
|
| Larry
|
|
|