Norton Internet Security problems
A friend of mine installed Norton Internet Security on a Gateway over Norton
Antivirus 2004 and ended up not being able to start up MSIE and Outlook Express. He has a million icons in the taskbar and as many programs running in the background per Ctrl-Alt-Delete route. He was told that LiveReg and LiveUpdate had to have been deleted first but now of course they cannot be purged. Short of backing up data files and reformatting (he is an extreme novice and I cannot and shouldn't get in the middle of that), is there a way to recover? He does have GoBack but that doesn't resolve the previous Norton files issue. Maybe deleting the files from DOS before Norton gets loaded? Or maybe he and I should get loaded? My suggestion to him is to go to a good computer shop with his install disks and have them reinstall the whole shootin' match. Thanks for any help or advice. Bart |
Mike,
Symantec's site does give a outline for removing NIS, but it's the NAV LiveReg and LiveUpdate that is giving him fits. Since NAV is running in the background, perhaps he needs to disable it in MSConfig first then try deleting it. What do you think? Bart "Mike M" wrote in message ... Bart, Check the Symantec site, I think, but cannot confirm, that they have a tool there that is supposed to uninstall NIS. See "Uninstalling and reinstalling Norton Internet Security or Norton Personal Firewall 2004" - http://service1.symantec.com/SUPPORT...&osv=&osv_lvl= For NIS2003 and earlier Symantec have the RnisUPG removal tool. -- Mike Maltby MS-MVP Bart wrote: A friend of mine installed Norton Internet Security on a Gateway over Norton Antivirus 2004 and ended up not being able to start up MSIE and Outlook Express. He has a million icons in the taskbar and as many programs running in the background per Ctrl-Alt-Delete route. He was told that LiveReg and LiveUpdate had to have been deleted first but now of course they cannot be purged. Short of backing up data files and reformatting (he is an extreme novice and I cannot and shouldn't get in the middle of that), is there a way to recover? He does have GoBack but that doesn't resolve the previous Norton files issue. Maybe deleting the files from DOS before Norton gets loaded? Or maybe he and I should get loaded? My suggestion to him is to go to a good computer shop with his install disks and have them reinstall the whole shootin' match. Thanks for any help or advice. |
Bart,
I'd boot to Safe Mode and uninstall from there. If that doesn't work then yes I would disable in MSConfig | Startup, reboot back into Safe Mode and try again. Cheers, -- Mike Maltby MS-MVP Bart wrote: Mike, Symantec's site does give a outline for removing NIS, but it's the NAV LiveReg and LiveUpdate that is giving him fits. Since NAV is running in the background, perhaps he needs to disable it in MSConfig first then try deleting it. What do you think? |
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